Privacy Policy

At Crafted Bucket and its affiliates, we are dedicated to safeguarding your Personal Information while you use www.Craftedbucket.com (referred to as the “Website”). The privacy and trust of our visitors are paramount to us. This policy applies to all current and former visitors to our Website and our online customers. We aim to ensure the safety and security of our users’ Personal Information. Adhering to uniform practices for collecting, using, and disclosing such information is fundamental to our commitment. This Privacy Policy outlines how we collect and process your Personal Information on www.Craftedbucket.com. Please review this policy before using the Website or providing any personal information. We reserve the right to update this policy as needed due to changes in information collection, activities, or applicable. You are encouraged to review this policy whenever you visit the Website to ensure your understanding of how your provided information will be used.

By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. For additional questions or information regarding our Privacy Policy, please contact us via email at www.craftedbucket02@gmail.com

Collection and Use of Information

Crafted Bucket collects, processes, and retains information about you when you visit our Website. Our primary objective is to offer you a safe, efficient, smooth, and personalized experience. This enables us to provide high-quality services and features tailored to your needs and preferences. We collect personally identifiable information (such as email addresses, names, phone numbers, and payment details) when you create a free account with us or make a purchase. You may also choose to provide additional information, such as your address to access protected areas of the Website or for follow-up communications. Personal Information may include, but is not limited to:
– Your name
– Email addresses
– Telephone numbers
– Country, city, state and Pin code
Your bank details are encrypted on our servers, ensuring secure transactions. Payments are processed via a secured payment platform with additional verifications to combat fraud. The details you provide for payment card transactions are always encrypted before transit. In addition to personal information, we may collect data related to your purchases (e.g., purchase amounts and types) and website usage (e.g., pages visited, links clicked). Some of this data may be collected using cookies placed in your web browser during your Website visits.

Registration

Crafted Bucket maintains your information to enhance your experience. Registration requires a valid Name, Email address and Contact number which is mandatory “Personal Information.” Once registered, Crafted Bucket can access your account every time you visit the Website while logged in. Additional Personal Information, such as billing/shipping addresses, may be required before completing your first purchase. When you register and sign in to our services, Crafted Bucket automatically receives and records information from your browser, including your IP address, cookie information, and requested
pages. At times, Crafted Bucket may collaborate with third-party contractor’s/service providers for special offers, events, or schemes. CRAFTED BUCKET uses information for purposes specified with your consent.

How We Use Your Information

We may use the information collected from you in the following ways:
– Enhancing the experience for prospective customers: Your information allows us to respond
more effectively to your requests and queries, ensuring www.Craftedbucket.com remains userfriendly.
– Sending periodic emails: With your prior approval, we may use the information you provide to
communicate through emails, text messages, or calls to confirm purchases, provide
product/service information, or for promotional/marketing purposes.
– Content selection, quality improvement, and ease of use across our channels: Your Personal
Information may help create and personalize content on our channels, improve navigation,
enhance security, track campaign and survey responsiveness, and evaluate page response rates.
– Obtaining third-party services: We may share Personal Information with third parties on a need
basis to provide services related to website management, IT infrastructure, customer service,
email delivery, auditing, and similar services.

Fairness and Purpose

Crafted Bucket collects, processes, and retains Personal Information fairly and lawfully for specific purposes, such as:
– Creating and providing access to your registered account and processing orders placed on the
Website.
– Developing, delivering, and improving our products/services to personalize and enhance your
experience.
– Conducting marketing and performance research to improve services, benchmark
performance, and enhance product offerings.
– Internal analytical and research purposes, including auditing, data analysis, and improving
communication.
– Sending communication related to order updates, offers, products, services, and upcoming
events through various channels.
– Meeting legal or regulatory requirements, resolving disputes, or detecting and preventing
fraudulent or illegal activities

Distribution of Information

Crafted Bucket does not share, sell, rent, or trade Personal Information collected through the Website for third-party promotional purposes. However, we may disclose your Personal Information as necessary:
– Under applicable law or legal process.
– To respond to requests from public or government authorities for national security or law
enforcement purposes.
– To enforce our terms and conditions.
– To allow us to pursue remedies or limit damages.
– In the event of a reorganization, merger, sale, joint venture, assignment, or other disposition of
our business assets.
We may also share information with governmental agencies or third parties to prevent or investigate fraud, as permitted or required by law. We provide links to third-party sites for your convenience. Please review their privacy policies before providing any Personal Information, as we do not control those sites’ privacy practices

Consent and Control

Consent refers to an individual’s choice to “opt-in” or “opt-out” of using their Personal Information. By using the Website and providing your information, you consent to the collection and use of your disclosed information in accordance with this Privacy Policy. You can revoke your consent at any time by notifying us via our contact page. You have control over your information and may request to review, correct, update, suppress, or modify any Personal Information previously provided to us. If you wish to remove your information from our mailing lists/newsletters, please contact us as per the “Privacy Contact
Information” section of this policy.

Data Storage

We ensure appropriate security measures while storing data to protect it from unauthorized access, improper use, disclosure, or loss.

Commitment to Data Security

We implement security policies, rules, and technical measures to protect Personal Information from unauthorized access, use, or disclosure. Only authorized personnel, business partners, and third-party providers have access to this information. However, users are responsible for maintaining the security of their login credentials. While we employ industry-standard security measures, we cannot guarantee complete security against unintended disclosures or potential breaches. By submitting your information, you acknowledge and agree to the inherent risks associated with online data transmission.

External Links on Website

Our Website may contain links to third-party websites or resources. We are not responsible for the availability of these external sites or their content. We recommend reviewing the privacy policies of third-party sites before providing any Personal Information.

Cookies Policy

Due to internet communication standards, when you visit, access, or browse the Website, we automatically collect information. We utilize cookies to enhance your web experience and offer products that may interest you. We have no control over external sites cookies and recommend reviewing their privacy policies for more information

This privacy policy (the “Privacy Policy“) applies to your use of the website of Razorpay hosted at razorpay.com, the Services (as defined under the Razorpay “Terms of Use”) and Razorpay applications on mobile platforms (Android, Blackberry, Windows Phone, iOS etc.) (collectively (“RAZORPAY” or “WEBSITE”)), but does not apply to any third party websites that may be linked to them, or any relationships you may have with the businesses listed on Razorpay.

The terms “we“, “our” and “us” refer to Razorpay and the terms “you“, “your” and “User” refer to you, as a user of Razorpay. The term “Personal Information” means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information. Our practices and procedures in relation to the collection and use of Personal Information have been set-out below in order to ensure safe usage of the Website for you.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is better than the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

It is clarified that the terms and conditions that are provided separately, form an integral part of your use of this Website and should be read in conjunction with this Privacy Policy.

Information we collect and how we use it

We collect, receive and store your Personal Information. If you provide your third-party account credentials (“Third Party Account Information”) to us, you understand that some content and information in those accounts may be transmitted to your account with us if you authorise such transmissions and that Third Party Account Information transmitted to us shall be covered by this Privacy Policy. You may opt to not provide us with certain information, however that will restrict you from registering with us or availing some of our features and services.

We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize User experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account information of Merchants

If you create an account to take advantage of the full range of services offered on Razorpay, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including inter alia credit card, debit card details, bank account and know your customer (“KYC”) documents as per RBI regulations and any other information as may be applicable) that the User may opt to save in the User account created with Razorpay]. We use your email address to send you updates, news, and newsletters (if you willingly subscribe to the newsletter during signup, or anytime after signup) and contact you on behalf of other Users (such other Users who send you friend requests, personal messages, or other social collaboration based events). [If you do not want to receive communications from us that are not relevant to you or your use of our services, please click on the unsubscribe link provided at the bottom of such e-mails sent to you by us. We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us at razorpay.com/support to stop receiving SMSs from us. Razorpay assures that your Personal Information will not be made public or sold to any third party.

The User shall have an option to erase any information provided by the User including Personal Information. If a User opts for the said option of erasure, Razorpay shall delete all stored information of the User from its servers.

Customer Information

We also store customer information of customers such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through Razorpay checkouts. However, only when customer chooses to share the information on the businesses powered with Razorpay applications we share the information to respective businesses. However, Razorpay is not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Activity

We record information relating to your use of Razorpay, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer Razorpay and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of User behavior and characteristics in order to measure interest in and use of the various areas of Razorpay. However, you cannot be identified from this aggregate information.

We own all the intellectual property rights associated with the Website and its contents. No right, title or interest in any downloaded material is transferred to you as a result of any such downloading or copying. The Website is protected by copyright as a collective work and/ or compilation (meaning the collection, arrangement, and assembly) of all the content on this Website, pursuant to applicable law.

Our logos, product and service marks and/ or names, trademarks, copyrights and other intellectual property, whether registered or not (“Our IP”) are exclusively owned by us. Without our prior written permission, you agree to not display and/ or use Our IP in any manner. Nothing contained in this Website or the content, should be construed as granting, in any way to the User, any license or right or interest whatsoever, in and/ or to Our IP, without our express written permission.

Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term “cookies” refers to small pieces of information that a website sends to your computer’s hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them). Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of Razorpay may not work properly or at all. Razorpay uses third party tools, who may collect anonymous information about your visits to Razorpay using cookies, and interaction with Razorpay products and services. Such third parties may also use information about your visits to Razorpay products and services and other web sites to target advertisements for Razorpay’s products and services. No Personal Information is collected or used in this process. These third parties do not know or have access to the name, phone number, address, email address, or any Personal Information about Razorpay’s Users. Razorpay Users can opt-out of sharing this information with third parties by deactivating cookies, the process of which varies from browser to browser. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.

Enforcement

We may use the information we collect in connection with your use of Razorpay (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.

Transfer of information

We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through Razorpay, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of your contacts with other software applications, in accordance with your instructions. These third parties are required not to use your Personal Information other than to provide the services requested by you.

We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the “Affiliates”) that we may have now or in the future, in which case we will require them to honor this Privacy Policy. If another company acquires our company or our assets, that company will possess your Personal Information, and will assume the rights and obligations with respect to that information as described in this Privacy Policy. We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our Users, Affiliates, or the public. Please note that we are not required to question or contest the validity of any search warrant, subpoena or other similar governmental request that we receive.

We may disclose information in the aggregate to third parties relating to User behavior in connection with actual or prospective business relationship with those third parties, such as advertisers and content distributors. For example, we may disclose the number of Users that have been exposed to, or clicked on, advertising banners.

Links

References on this Website to any names, marks, products or services of third parties or hyperlinks to third party websites or information are provided solely for your convenience and do not in any way constitute or imply our endorsement, sponsorship or recommendation of the third party, information, product or service. Except as set forth herein, we do not share your Personal Information with those third parties, and are not responsible for their privacy practices. We suggest you read the privacy policies on all such third party websites.

User access of Personal Information

As a registered Razorpay User, you can modify some of your Personal Information and your privacy preferences by accessing the “Account” section of this Website.

Security

Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security, as also mentioned in our website. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function, such as our customer service personnel. If you have any questions about the security on Razorpay, please contact us at disclosures@razorpay.com.

You hereby acknowledge that Razorpay is not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

Terms and modifications to this Privacy Policy

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the Users of Razorpay. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account with us. Continued use of Razorpay after any change/ amendment to this Privacy Policy shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Applicable law

Your use of this Website will be governed by and construed in accordance with the laws of India. The Users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/ tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/ tribunals.

Complaints and Grievance Redressal

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication. Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of User during use of the Website or any intellectual property of any User should be immediately informed to the Grievance cum Nodal Officer at the co-ordinates mentioned below in writing or by way of raising a grievance ticket through the hyperlink mentioned below:

DPO

E-mail: dpo@razorpay.com

Grievances portal: https://razorpay.com/grievances/